We do our absolute best to pack and dispatch your order as quickly as possible – usually within 24 to 48 hours. Delivery times can vary slightly depending on your location and the courier, but we're always here if you have any questions along the way.

Absolutely! If your pet isn’t a fan, just get in touch within 14 days and we’ll help you sort out a return or exchange. No fuss.

Yes – we only stock items we trust and would use with our own pets. All products go through a quality check and are safe for the recommended pet types and sizes.

Yes – if something arrives damaged or isn’t working as it should, let us know within 7 days and we’ll sort it out for you.

You can message us through our contact form, email us at [support@paw-joy.uk], or send us a DM on Instagram or Facebook – we usually reply within 24 hours.